How to place an order?

It's easy to place an order with us. Once you have found the product you would like to purchase:

• Click add to basket to put the item straight into your basket or click through to the item page and then choose to add to basket or go to checkout.
• You can then view your shopping basket and go to the checkout or continue shopping.
• Select from your stored details which address you would like your item to be delivered to. If this is the first purchase you have made and are registering, you will need to complete the required details.
• Select your preferred delivery method
• Select from your stored payment options how you would like to pay. Again if this is your first order you will need to enter these details.

Please remember to check your order details before submitting your payment for processing.

Where is my order?

Please follow the steps below:

1. Find the status of your order by logging into your account and viewing your order history. This will display outstanding and previous orders. Click through to view your order and you will be able to see the date your order was despatched.
2. Please check your email to see whether you have received a despatch confirmation. This email will confirm the estimated delivery date for your order and a link to the courier website if your order has been sent on a tracked service.
3. If your order has been despatched, please check the delivery timescales to see when your order should arrive.

You may also find the following information useful.

You will receive an email from us to confirm your item has been sent. We send each item you have ordered separately to prevent any delays with your order.

You can also check the status of your order by accessing your account. Once the status of your items changes to despatched it has left us and is on its way to you.

Please check your order details in the Order History section of My Account.

What do I do if I have received incorrect or faulty order?

We're sorry that your delivery has not gone smoothly. Please accept our apologies for any inconvenience this may have caused.

Please contact our Customer Service Team to arrange a replacement order or a refund.

There is an item missing from my order. What should I do?

Due to our extensive range of products your items may be packed in separate parcels and will sometimes be delivered at different times.

Please check the items listed on your despatch confirmation email. If you are missing an item that is not listed please allow longer for it to be delivered.

If you are missing an item listed on the despatch email, please contact our Customer Service Team.

I have received my item and it is damaged. What should I do?

We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused. Please note if your order has been received damaged we request that you report this within 5 days of your order arriving with you.

Please contact our Customer Service Team who will organise a replacement to be sent.